Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms", "Agreement") constitute a legally binding agreement between you ("Customer," "you," or "your") and Vettly Inc. ("Vettly," "Company," "we," "us," or "our") governing your access to and use of our content moderation platform, API services, dashboard, documentation, and all related services (collectively, the "Services").

BY ACCESSING OR USING THE SERVICES, CREATING AN ACCOUNT, OR CLICKING "I AGREE," YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT ACCESS OR USE THE SERVICES.

If you are using the Services on behalf of an organization, company, or other legal entity, you represent and warrant that: (a) you have the authority to bind that entity to these Terms; and (b) you agree to these Terms on behalf of that entity.

2. Service Description

Vettly provides an AI-powered content moderation platform that enables developers and businesses to implement content moderation in their applications. Our Services include:

• Multi-modal content analysis and moderation (text, images, video)
• Integration with multiple third-party AI providers (OpenAI, Hive, Google Perspective API, Microsoft Azure Content Safety)
• Configurable moderation policies, rules, and thresholds
• Web-based dashboard for monitoring, analytics, and decision management
• RESTful API and SDKs for various programming languages and frameworks
• Webhook notifications for real-time event delivery
• Audit trails, compliance reporting, and evidence storage
• Framework integrations (Express, Next.js, React)
• Documentation, guides, and technical support

We reserve the right to modify, suspend, or discontinue any feature or aspect of the Services at any time with or without notice, except as otherwise specified in these Terms.

3. Account Registration and Eligibility

3.1 Eligibility Requirements

You must meet all of the following requirements to use the Services:

• Be at least 18 years of age or the age of majority in your jurisdiction
• Have the legal capacity and authority to enter into binding contracts
• Not be barred from using the Services under applicable laws
• Not be located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country
• Not be listed on any U.S. Government list of prohibited or restricted parties

3.2 Account Creation and Security

To use the Services, you must create an account by providing accurate, current, and complete information. You agree to:

• Provide truthful, accurate, and up-to-date registration information
• Maintain and promptly update your account information
• Maintain the security and confidentiality of your account credentials
• Not share your account, password, or API keys with any third party
• Notify us immediately of any unauthorized access or security breach
• Be solely responsible for all activities that occur under your account

We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

3.3 API Keys and Authentication

API keys are confidential credentials that must be kept secure. You are solely responsible for:

• Safeguarding your API keys and preventing unauthorized access
• All usage and charges incurred using your API keys
• Any damages resulting from unauthorized use of your keys
• Rotating API keys regularly as a security best practice
• Not embedding API keys in client-side code or public repositories

4. Acceptable Use Policy

4.1 Permitted Uses

You may use the Services solely for lawful purposes to moderate user-generated content in your applications, including:

• Social media platforms, community forums, and discussion boards
• E-commerce marketplaces, product reviews, and user feedback systems
• Educational platforms, learning management systems, and student submissions
• Gaming platforms, chat systems, and multiplayer communications
• Content management systems and publishing platforms
• Dating applications and social networking services

4.2 Prohibited Uses

You expressly agree NOT to use the Services to:

• Violate any applicable laws, regulations, or third-party rights
• Engage in surveillance, monitoring, or tracking of individuals without their explicit consent
• Discriminate against protected classes, vulnerable populations, or marginalized groups
• Censor political speech, suppress lawful expression, or engage in viewpoint discrimination
• Moderate content for governments or entities engaged in human rights violations
• Circumvent, disable, damage, or interfere with security features or access controls
• Reverse engineer, decompile, disassemble, or attempt to derive source code
• Use the Services to develop, train, or improve competing products or services
• Send spam, malware, viruses, or any malicious content through our Services
• Overload, stress test, or attempt to disrupt our infrastructure or systems
• Share, resell, sublicense, or provide access to your API keys to third parties
• Scrape, crawl, or harvest data from the Services using automated means
• Remove, obscure, or alter any proprietary notices or branding
• Engage in any fraudulent, deceptive, or unlawful activity
• Moderate content in bad faith or for harassing purposes

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account without refund.

5. Subscription Plans, Billing, and Payment

5.1 Subscription Tiers

We offer multiple subscription tiers with different features, usage limits, and pricing:

• Free Tier: 1,000 API calls per month, 7-day data retention, community support
• Starter Tier: 10,000 API calls per month, 30-day retention, email support
• Pro Tier: 100,000 API calls per month, 90-day retention, 99.9% SLA, priority support
• Enterprise Tier: Custom limits, custom retention, custom SLA, dedicated support, DPA available

Current pricing and plan details are available at vettly.dev/pricing.

5.2 Billing and Payment Terms

• Paid subscriptions are billed monthly or annually in advance
• You authorize us to charge your payment method on file for all fees incurred
• All fees are stated in U.S. Dollars (USD) unless otherwise specified
• Subscriptions automatically renew unless canceled before the renewal date
• Payment information is processed securely through third-party payment processors (Stripe, Polar)
• You are responsible for all taxes, duties, and assessments (except taxes on our net income)

5.3 Overage Charges

If you exceed your plan's monthly usage limits:

• Free tier: API access may be temporarily suspended until the next billing cycle
• Paid tiers: You may be charged overage fees at our then-current rates
• We will send notifications when you approach 80% and 100% of your limits
• You can upgrade your plan at any time to avoid overages

5.4 Refunds and Cancellations

• All fees are non-refundable except as expressly stated in these Terms or required by law
• You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period
• No refunds or credits will be issued for partial months or unused API calls
• Downgrading to a lower tier takes effect at the next billing cycle
• If we terminate your account for cause, no refunds will be provided

5.5 Price Changes

We reserve the right to change our pricing with at least 30 days' advance notice. Price changes will:

• Not affect your current billing period
• Apply to subsequent renewals after the notice period
• Be communicated via email and dashboard notification

If you do not agree to a price increase, you may cancel your subscription before the change takes effect.

5.6 Late Payment and Suspension

If payment fails or is overdue:

• We will attempt to process payment using your payment method on file
• You will receive email notifications of failed payments
• Your account may be suspended after 7 days of non-payment
• We may charge interest on overdue amounts at 1.5% per month (or maximum allowed by law)
• You are responsible for all collection costs and legal fees incurred

6. Intellectual Property Rights

6.1 Vettly's Intellectual Property

The Services, including all software, APIs, algorithms, user interfaces, documentation, trademarks, service marks, logos, and content, are owned by Vettly or our licensors and are protected by United States and international intellectual property laws, including but not limited to copyright, trademark, patent, and trade secret laws.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services solely for your internal business purposes. This license does not grant you any ownership rights or intellectual property rights in the Services.

6.2 Customer Data and Content

You retain all intellectual property rights in and to content you submit through the Services ("Customer Data"). By submitting Customer Data, you grant us a worldwide, non-exclusive, royalty-free license to:

• Process, store, transmit, and analyze Customer Data solely to provide the Services
• Share Customer Data with third-party AI providers as necessary for moderation
• Use aggregated, anonymized data derived from Customer Data for analytics and improvement
• Create backups and copies for disaster recovery purposes

This license terminates when you delete Customer Data or your account, except for anonymized data which may continue to be used.

6.3 Customer Responsibilities

You represent and warrant that:

• You own or have all necessary rights, licenses, and permissions for Customer Data
• Customer Data does not infringe any intellectual property or other rights of third parties
• You have obtained all necessary consents from end users to submit their content for moderation
• Customer Data complies with all applicable laws and regulations

6.4 Feedback and Suggestions

If you provide feedback, suggestions, ideas, or recommendations about the Services ("Feedback"), you grant us an unlimited, irrevocable, perpetual, worldwide, royalty-free license to use, modify, and commercialize such Feedback without compensation or attribution to you.

6.5 Trademarks

"Vettly," the Vettly logo, and other marks used by us are our trademarks or registered trademarks. You may not use our trademarks without our prior written consent.

7. Data Privacy and Security

Our collection, use, storage, and protection of your personal information and Customer Data is governed by our Privacy Policy, which is incorporated into these Terms by reference. Key points include:

• All data is encrypted at rest (AES-256) and in transit (TLS 1.3)
• We comply with GDPR, CCPA, and other applicable data protection laws
• Data retention periods vary by subscription tier
• We do not sell or share Customer Data except as disclosed in our Privacy Policy
• Third-party AI providers process content under Data Processing Agreements
• You can request data deletion at any time

For complete details, please review our Privacy Policy.

8. Service Level Agreement (SLA)

8.1 Availability Commitment

We strive to maintain high availability of our Services according to your subscription tier:

• Free and Starter tiers: Best effort basis, no SLA guarantee
• Pro tier: 99.9% uptime SLA (excludes scheduled maintenance)
• Enterprise tier: Custom SLA up to 99.99% with negotiated terms

8.2 Scheduled Maintenance

We may perform scheduled maintenance with advance notice:

• Routine maintenance will be scheduled during off-peak hours when possible
• At least 48 hours' notice will be provided for planned downtime
• Emergency maintenance may occur without notice to protect security or system integrity
• Scheduled maintenance does not count against SLA uptime

8.3 Service Credits for SLA Violations

For Pro and Enterprise customers, if we fail to meet the committed SLA:

• 99.0-99.8% uptime: 10% service credit
• 95.0-98.9% uptime: 25% service credit
• Below 95.0% uptime: 50% service credit

To receive service credits, you must request them within 30 days of the incident by contacting support with relevant details. Credits are applied to future invoices and do not entitle you to a refund. Service credits are your sole remedy for SLA violations.

8.4 SLA Exclusions

The SLA does not apply to unavailability caused by:

• Scheduled maintenance with proper notice
• Third-party AI provider outages beyond our control
• Your violation of these Terms or misuse of the Services
• Factors beyond our reasonable control (force majeure events)
• Issues with your network, systems, or infrastructure

9. Warranties and Disclaimers

9.1 Limited Warranty

We warrant that the Services will perform substantially in accordance with our published documentation during your subscription term, when used in accordance with these Terms. This warranty does not apply to:

• Issues caused by misuse, abuse, or violation of these Terms
• Unauthorized modifications to the Services
• Third-party services, software, or infrastructure
• Free tier services (provided "as is" with no warranty)

Your exclusive remedy for breach of this warranty is for us to use commercially reasonable efforts to correct the issue or, if we cannot do so, to provide a pro-rata refund for the affected period.

9.2 Disclaimers

EXCEPT AS EXPRESSLY PROVIDED IN SECTION 9.1, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, VETTLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT
• WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE
• WARRANTIES THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF CONTENT OR RESULTS

9.3 No Guarantee of Accuracy

We make no guarantee that:

• AI providers will accurately moderate all content
• The Services will catch all violations or inappropriate content
• Moderation decisions will be free from false positives or false negatives
• The Services will meet your specific requirements or expectations

You acknowledge that AI-based moderation has inherent limitations and that human review may be necessary for critical content decisions.

10. Limitation of Liability

10.1 Exclusion of Certain Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL VETTLY, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO:

• LOSS OF PROFITS, REVENUE, OR BUSINESS OPPORTUNITIES
• LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES
• COST OF SUBSTITUTE GOODS OR SERVICES
• BUSINESS INTERRUPTION OR SYSTEM FAILURES
• DAMAGE TO REPUTATION OR BRAND
• DAMAGES ARISING FROM YOUR MISUSE OF THE SERVICES
• DAMAGES ARISING FROM THIRD-PARTY ACTIONS OR CONTENT

THIS EXCLUSION APPLIES REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND EVEN IF VETTLY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10.2 Cap on Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VETTLY'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES, WHETHER IN CONTRACT, TORT, OR OTHERWISE, SHALL NOT EXCEED THE GREATER OF:

• THE AMOUNT YOU PAID TO VETTLY IN THE 12 MONTHS PRECEDING THE CLAIM; OR
• ONE HUNDRED U.S. DOLLARS ($100.00)

10.3 Essential Purpose

The limitations in this Section 10 shall apply even if any limited remedy fails of its essential purpose. These limitations reflect an informed, voluntary allocation of risk between the parties.

10.4 Jurisdictional Variations

Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

11. Indemnification

You agree to indemnify, defend (at our option), and hold harmless Vettly, its affiliates, and their respective officers, directors, employees, agents, successors, and assigns from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees and court costs) arising from or related to:

• Your use or misuse of the Services
• Your violation of these Terms or the Acceptable Use Policy
• Your violation of any applicable laws, regulations, or third-party rights
• Customer Data you submit, including infringement claims
• Your relationship with your end users or third parties
• Any false, misleading, or inaccurate information you provide
• Negligence, willful misconduct, or fraud by you or your employees

We reserve the right to assume exclusive defense and control of any matter subject to indemnification, at your expense. You will cooperate fully with our defense of such claims.

12. Term and Termination

12.1 Term

These Terms commence when you first access the Services or create an account, whichever is earlier, and continue until terminated by either party in accordance with this Section.

12.2 Termination by You

You may terminate your account at any time through the dashboard settings or by contacting support. Termination will be effective at the end of your current billing period. You remain responsible for all fees incurred through the end of the billing period.

12.3 Termination by Us

We may suspend or terminate your access to the Services immediately, without prior notice or liability, if:

• You violate these Terms or the Acceptable Use Policy
• Your account poses a security risk to us, other customers, or third parties
• You fail to pay amounts due within 30 days of the due date
• You engage in fraudulent or illegal activity
• We are required to terminate by law or legal process
• We discontinue the Services (with 90 days' advance notice)
• Your use creates legal liability or regulatory risk for us

12.4 Effects of Termination

Upon termination or expiration of these Terms:

• Your right to access and use the Services immediately ceases
• All API keys will be deactivated
• We will delete Customer Data according to our retention policy (unless legally required to retain)
• You must immediately pay all outstanding fees and charges
• You must cease using any Vettly trademarks, branding, or materials
• Sections that by their nature should survive will remain in effect (including Sections 6, 9, 10, 11, 13, and 14)

12.5 Data Export

Before termination, you may export your data through the dashboard or API. After termination, we have no obligation to maintain or provide access to Customer Data, except as required by law.

13. Dispute Resolution and Arbitration

13.1 Informal Resolution

Before initiating any formal dispute resolution, you agree to first contact us at legal@vettly.dev to attempt to resolve the dispute informally. We will attempt to resolve the dispute through good faith negotiations for at least 30 days.

13.2 Binding Arbitration

If informal resolution fails, any dispute, controversy, or claim arising out of or relating to these Terms or the Services (including their formation, performance, breach, or termination) shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Commercial Arbitration Rules.

• The arbitration will be conducted by a single arbitrator mutually agreed upon by the parties
• The arbitration will take place remotely via videoconference, or if in person, in [jurisdiction to be specified]
• Each party will bear its own costs and attorneys' fees, unless the arbitrator awards costs to the prevailing party
• The arbitrator's decision will be final and binding, and may be entered as a judgment in any court of competent jurisdiction

13.3 Class Action Waiver

YOU AND VETTLY AGREE THAT ANY ARBITRATION OR LEGAL ACTION SHALL BE CONDUCTED ON AN INDIVIDUAL BASIS ONLY AND NOT AS A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU AND VETTLY EXPRESSLY WAIVE ANY RIGHT TO PURSUE CLAIMS ON A CLASS BASIS.

13.4 Exceptions to Arbitration

Either party may seek injunctive or other equitable relief in court to protect intellectual property rights, confidential information, or to prevent unauthorized access to the Services. Small claims court actions are also excluded from arbitration if they meet jurisdictional requirements.

13.5 30-Day Opt-Out Right

You may opt out of this arbitration agreement by sending written notice to legal@vettly.dev within 30 days of first accepting these Terms. If you opt out, all disputes will be resolved in court.

14. General Provisions

14.1 Modifications to Terms

We may modify these Terms at any time by posting the revised version on our website with an updated "Last Updated" date. Material changes will be communicated via email at least 30 days before taking effect. Your continued use of the Services after changes take effect constitutes acceptance of the modified Terms.

14.2 Governing Law and Venue

These Terms are governed by the laws of [jurisdiction to be specified], without regard to its conflict of law principles. Any legal action not subject to arbitration must be brought exclusively in the state or federal courts located in [jurisdiction to be specified], and you consent to the personal jurisdiction of such courts.

14.3 Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Vettly regarding the Services and supersede all prior or contemporaneous agreements, communications, and proposals (whether oral, written, or electronic).

14.4 Assignment

You may not assign, transfer, or delegate these Terms or your rights and obligations without our prior written consent. We may assign these Terms without restriction, including to affiliates or in connection with a merger, acquisition, or sale of assets. Any attempted assignment in violation of this section is void.

14.5 Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.

14.6 Waiver

No waiver of any term or condition shall be deemed a further or continuing waiver of that term or any other term. Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

14.7 Force Majeure

Neither party shall be liable for any failure or delay in performance due to causes beyond its reasonable control, including acts of God, natural disasters, terrorism, war, pandemics, labor disputes, power outages, internet failures, or actions by governmental authorities.

14.8 Export Compliance

The Services are subject to U.S. export control laws. You agree to comply with all applicable export and import laws and regulations. You represent that you are not located in, under the control of, or a national or resident of any embargoed country or on any U.S. Government list of prohibited or restricted parties.

14.9 Independent Contractors

The parties are independent contractors. These Terms do not create a partnership, franchise, joint venture, agency, fiduciary, or employment relationship.

14.10 Third-Party Beneficiaries

These Terms do not confer any third-party beneficiary rights. Only you and Vettly may enforce these Terms.

14.11 Notices

All notices must be in writing and will be deemed given when delivered personally, sent by confirmed email, or three days after being sent by prepaid registered or certified mail. Notices to you may be sent to the email address associated with your account. Notices to us should be sent to legal@vettly.dev.

15. Contact Information

For questions about these Terms or the Services, please contact us: